Refund & Cancellation Policy

TuteOS is a subscription-based SaaS platform providing management tools for coaching institutes. We believe in complete transparency regarding our billing, cancellation, and refund processes.

1. Cancellations

Customers may cancel their subscription at any time through the Billing section of the TuteOS dashboard. When you cancel your subscription, the cancellation becomes effective at the end of your current billing cycle. You will continue to have access to the platform and all its features until that cycle concludes.

2. Non-Refundable Fees

Because TuteOS is a digital service, subscription fees that have already been paid for the current billing cycle are generally non-refundable. We do not provide prorated refunds for partial months of service or for periods where you did not actively use the platform.

3. Accidental or Duplicate Payments

If you have been charged multiple times by accident due to a technical error, or if you believe an unauthorized charge has been made, you are eligible for a full refund of the duplicate amount.

Refund requests for accidental payments must be sent to support@tuteos.in within 7 days of the transaction date. After verification, approved refunds will be processed and credited back to your original payment method (e.g., credit card, UPI, bank account) within 5 to 7 business days, depending on your bank's processing times.

4. Plan Downgrades

If you choose to downgrade your subscription plan, the downgrade will take effect at the start of your next billing cycle. We do not issue refunds or credits for the price difference of the current cycle.

5. Contact Information

If you have any questions or require assistance with a billing issue, please reach out to our support team:
Email: support@tuteos.in